Effective Date: 31 July 2026
Thank you for shopping with CenterMall. We are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy carefully to understand how we process and deliver your orders.
1. Shipping Coverage
CenterMall currently delivers products across India.
At present, we do not offer international shipping unless specifically stated on our Website.
2. Order Processing
- Orders are generally processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festivals, sales, or peak seasons, processing times may be slightly longer.
3. Estimated Delivery Time
Delivery time depends on your location.
Typical delivery estimates are:
- Metro Cities: 2–5 Business Days
- Other Cities & Towns: 3–7 Business Days
- Remote Areas: 5–10 Business Days
These are estimated delivery times and are not guaranteed.
4. Shipping Charges
Shipping charges (if applicable) will be displayed during checkout before payment.
From time to time, CenterMall may offer:
- Free Shipping on selected products.
- Free Shipping above a specified order value.
- Promotional shipping offers.
Such offers may change without prior notice.
5. Order Tracking
Once your order has been shipped, you will receive:
- Order Confirmation
- Shipment Confirmation
- Tracking Number (where available)
You can use the tracking number to monitor your shipment through the courier partner’s tracking system.
6. Delivery Attempts
Our courier partners will normally make one or more delivery attempts.
If delivery cannot be completed because:
- the customer is unavailable,
- the delivery address is incorrect or incomplete,
- the customer refuses to accept the shipment,
the order may be returned to us.
Additional shipping charges may apply for re-dispatch, where applicable.
7. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
CenterMall is not responsible for delivery delays or failed deliveries caused by:
- Incorrect address
- Wrong PIN code
- Incorrect mobile number
- Incomplete address details
8. Delivery Delays
While we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:
- Bad weather
- Natural disasters
- Public holidays
- Government restrictions
- Transportation issues
- Courier delays
- High order volumes
We appreciate your patience in such situations.
9. Damaged Packages
If you receive a package that appears damaged:
- Inspect the package before accepting delivery.
- If possible, take photographs of the package.
- Contact our customer support within 48 hours of delivery.
Prompt reporting helps us investigate and resolve the issue efficiently.
10. Split Shipments
If your order contains multiple products, they may be shipped separately depending on:
- Product availability
- Warehouse location
- Courier availability
There will generally be no additional shipping charge for split shipments unless otherwise stated.
11. Delivery Confirmation
An order is considered delivered when it is marked as delivered by the courier partner at the shipping address provided by the customer.
Customers should ensure that someone is available to receive the package at the delivery address.
12. Shipping Restrictions
Certain products or locations may have shipping restrictions based on courier service availability or applicable laws and regulations.
If we are unable to deliver to your location, we will notify you and, where appropriate, issue a refund.
13. Changes to This Shipping Policy
CenterMall reserves the right to modify this Shipping Policy at any time.
Any updates will be posted on this page with the revised Effective Date.
14. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
CenterMall
🌐 Website: https://centermall.in
📧 Email: support@centermall.in
