Thank you for shopping with CenterMall. We understand that sometimes you may need to cancel an order. This Cancellation Policy explains when and how an order may be cancelled.
By placing an order on https://centermall.in, you agree to the terms of this Cancellation Policy.
1. Order Cancellation by Customer
Customers may request cancellation of an order before it has been packed or shipped.
If your order has not yet entered the processing or shipping stage, we will make reasonable efforts to cancel it.
Cancellation requests should be submitted as soon as possible after placing the order.
2. Orders That Cannot Be Cancelled
An order generally cannot be cancelled if:
- It has already been packed.
- It has been handed over to the courier partner.
- It has already been shipped.
- It has already been delivered.
- It is marked as a non-cancellable product on the product page.
3. Cancellation by CenterMall
CenterMall reserves the right to cancel any order under circumstances including, but not limited to:
- Product is out of stock.
- Incorrect pricing due to technical error.
- Payment failure.
- Suspected fraudulent activity.
- Incomplete or incorrect customer information.
- Delivery location is not serviceable.
- Circumstances beyond our reasonable control.
If payment has already been received, the applicable refund will be processed according to our Refund Policy.
4. Refund for Cancelled Orders
If an eligible order is cancelled before shipment:
- The refund will be initiated to the original payment method, wherever possible.
- Refund processing generally takes 5–10 business days, depending on your payment provider or bank.
If the payment gateway reverses the payment automatically, the timing may vary according to the gateway’s policies.
5. Cancellation Request Process
To request an order cancellation, please contact our customer support and provide:
- Order Number
- Registered Mobile Number or Email Address
- Reason for Cancellation
Submitting a request does not automatically confirm cancellation. Confirmation will depend on the order status.
6. Promotional Orders
Orders placed using promotional offers, coupons, or discounts may be subject to additional cancellation or refund conditions, where applicable.
7. Changes to This Policy
CenterMall reserves the right to update or modify this Cancellation Policy at any time.
Any changes will become effective once published on this page.
8. Contact Us
If you have any questions regarding this Cancellation Policy, please contact us.
CenterMall
🌐 Website: https://centermall.in
📧 Email: support@centermall.in (আপনার প্রকৃত সাপোর্ট ইমেইল ব্যবহার করুন)
Acceptance
By placing an order on CenterMall, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.
