Thank you for shopping with CenterMall. We strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

• The product received is damaged or defective.
• You received an incorrect item.
• The product has a manufacturing defect.
• The product delivered is different from what you ordered.

To be eligible for a return:

• The request must be submitted within 7 days of delivery.
• The product must be unused, unwashed, and in its original condition.
• All original tags, labels, accessories, manuals, and packaging must be intact.
• A valid proof of purchase or order number must be provided.

2. Items Not Eligible for Return

The following items are generally not eligible for return unless they are damaged, defective, or incorrectly delivered:

• Innerwear and intimate wear
• Socks and similar hygiene products
• Personal care items
• Gift cards
• Downloadable digital products
• Clearance, final sale, or non-returnable items (where clearly mentioned)

3. Return Process

To request a return:

1. Contact our customer support within 7 days of receiving your order.
2. Provide:
   • Order Number
   • Product Name
   • Reason for Return
   • Photos or videos (if the item is damaged or incorrect)
3. Once approved, we will provide further instructions regarding the return process.

Unauthorized returns may not be accepted.

4. Inspection of Returned Products

After receiving the returned product, our team will inspect it.

If the return is approved, the refund or replacement will be processed according to this policy.

If the returned product does not meet the eligibility requirements, the return request may be declined.

5. Refunds

Once your return is approved:

• Refunds will be processed to the original payment method, wherever possible.
• Processing time is generally 5–10 business days, depending on your payment provider or bank.
• Shipping charges, handling fees, or Cash on Delivery (COD) charges (if applicable) are generally non-refundable unless the return is due to our error.

6. Replacement

Where applicable, we may offer a replacement instead of a refund if:

• The product is damaged.
• The wrong item was delivered.
• The product has a verified manufacturing defect.
• Stock for the replacement item is available.

If the requested replacement is unavailable, a refund may be offered instead.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To help us process your request quickly, please provide:

• Clear photographs of the product.
• Photographs of the packaging (if applicable).
• Your order number.

8. Order Cancellation

Order cancellations are subject to our Cancellation Policy.

Orders that have already been packed, dispatched, or shipped may not be eligible for cancellation.

9. Refund Exceptions

Refunds may not be issued in situations such as:

• Change of mind after delivery.
• Damage caused by improper use or mishandling.
• Products returned without original packaging or tags.
• Products showing signs of use, washing, or alteration.

10. Shipping Charges for Returns

If the return is due to:

• Our mistake (wrong item, damaged item, defective product), CenterMall may bear the return shipping cost.

If the return is requested for other eligible reasons, the customer may be responsible for return shipping charges, unless otherwise stated.

11. Right to Refuse Returns

CenterMall reserves the right to refuse return or refund requests if:

• The return conditions are not met.
• Fraudulent activity is suspected.
• The product has been intentionally damaged or misused.
• Required information or proof is not provided.

12. Policy Updates

We may update this Refund & Return Policy from time to time. Any changes will be published on this page with the updated effective date.

13. Contact Us

For any questions regarding returns or refunds, please contact us.

CenterMall

🌐 Website: https://centermall.in

📧 Email: support@centermall.in